The National Academies

ACRP Synthesis 11-03/Topic S10-19 [Active (Synthesis)]

Airport Landside Data, Collection, and Application
[ ACRP 11-03 (Synthesis of Information Related to Airport Practices) ]

  Project Data
Funds: $45,000
Authorization to Begin Work: 10/28/2021 -- estimated
Staff Responsibility: Jordan Christensen
Fiscal Year: 2021

Final Scope


Understanding the passenger journey without data can mean relying on intuition or responding to problems and complaints as they are revealed by customers. Monitoring performance by collecting and interpreting data can proactively detect change and measure the effectiveness of responses to change. Understanding and improving the airport customer experience requires understanding the "who, what, when, where and how" of landside travel. A significant source of understanding can be the data collected and its interpretation. A synthesis of how airports gather data and use data to improve service will be a valuable resource for all airport operators. This report would not include short- and long-term parking, but may include curbside, cell lot, and other customer / transportation service provider staging areas.


The objective of this research is to document landside data, collection methods, analysis and interpretation, and its application in decision-making at airports. For this synthesis, landside is the portion of the airport between the airport entrance or access points to boarding gates. The audience for this research is airport staff responsible for making decisions about planning, design, customer experience, and day-to-day operations.


The following tasks and resulting information will be described in a concise report:

·       Review existing literature.

·       Document:

o   What data is collected?

§  Examples include transportation data and customer movement data.

o   Who is collecting data and how?

§  What technology or systems are used to collect data?

§  Has the collection method replaced a previous collection method?

§  What is the frequency of data collection? 

o   Why is the data being collected?

o   How is the data analyzed and interpreted?

o   How is the data used to make decisions?

o   Did airports identify any legal issues related to collection or storage? If so, how did they address it?

o   Cost of data collection, acquisition, analysis and maintenance, and other associated costs.

·       Survey and interview airports.

·       Provide airport diverse-size case examples.

o   Attempts to provide at least one case example highlighting how an airport fixed a problem using data.

·       Describe further research needs to close gaps in knowledge


Partial Information Sources

ACRP Report 40, Airport Curbside and Terminal Area Roadway Operations, 2017 https://www.trb.org/Publications/Blurbs/164469.aspx   


ACRP LRD 42, Legal Implications of Data Collection at Airports, 2021 https://www.trb.org/Main/Blurbs/182059.aspx 


Davol, Angus. A new model for airport ground transportation: Transportation network companies at San Francisco International Airport. Journal of Airport Management, Volume 11, Issue 2, 2017, pp 147-153 https://trid.trb.org/view/1460566


Luo, Yile; Kong, Yaoyao; Liang, Yanping; Luo, Xinghua. Analysis of Passengers’ Pace Characteristics of Horizontal Passageway in Airport Landside APM System. 20th COTA International Conference of Transportation Professionals, American Society of Civil Engineers, 2020, pp 3612-3621 https://trid.trb.org/view/1728534


Tan, Zhuoqi; Wu, Jiyun; Zhao, Bingbing; Qin, Jianping. Research for Required Scale of Departure Curbside Parking Based on Travel Time. 20th COTA International Conference of Transportation Professionals, American Society of Civil Engineers, 2020, pp 2338-2348



Ugirumurera, Juliette; Severino, Joseph; Ficenec, Karen; Ge, Yanbo; Wang, Qichao; Williams, Lindy; Chae, Junghoon; Lunacek, Monte; Phillips, Caleb. A modeling framework for designing and evaluating curbside traffic management policies at Dallas-Fort Worth International Airport. Transportation Research Part A: Policy and Practice, Volume 153, Issue 0, 2021, pp 130-150



Topic Panel

Sheldon Daisley, City of Phoenix Aviation Department

Shailesh Gongal, Massachusetts Port Authority

Kimberly Howard, Metropolitan Nashville Airport Authority

Margaret Martin, Martin Airport Law, LLC

Lisa Truong Nguyen, Denver International Airport

Jonathan Michael Schneider, Airport Design Consultants, Inc.





TRB Staff

Jordan Christensen





First Panel Meeting- April 26, 2022
Workplan Delivered
Comments Due (Email)
Draft Report Delivered
Second Panel Meeting

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