Understanding the passenger journey without data can mean relying on intuition or responding to problems and complaints as they are revealed by customers. Monitoring performance by collecting and interpreting data can proactively detect change and measure the effectiveness of responses to change. Understanding and improving the airport customer experience requires understanding the "who, what, when, where and how" of landside travel. A significant source of understanding can be the data collected and its interpretation. A synthesis of how airports gather data and use data to improve service will be a valuable resource for all airport operators. This report would not include short- and long-term parking, but may include curbside, cell lot, and other customer / transportation service provider staging areas.
OBJECTIVE AND AUDIENCE
The objective of this research is to document landside data, collection methods, analysis and interpretation, and its application in decision-making at airports. For this synthesis, landside is the portion of the airport between the airport entrance or access points to boarding gates. The audience for this research is airport staff responsible for making decisions about planning, design, customer experience, and day-to-day operations.
INFORMATION TO BE GATHERED & TASKS
The following tasks and resulting information will be described in a concise report:
· Review existing literature.
o What data is collected?
§ Examples include transportation data and customer movement data.
o Who is collecting data and how?
§ What technology or systems are used to collect data?
§ Has the collection method replaced a previous collection method?
§ What is the frequency of data collection?
o Why is the data being collected?
o How is the data analyzed and interpreted?
o How is the data used to make decisions?
o Did airports identify any legal issues related to collection or storage? If so, how did they address it?
o Cost of data collection, acquisition, analysis and maintenance, and other associated costs.
· Survey and interview airports.
· Provide airport diverse-size case examples.
o Attempts to provide at least one case example highlighting how an airport fixed a problem using data.
· Describe further research needs to close gaps in knowledge
Partial Information Sources
ACRP Report 40, Airport Curbside and Terminal Area Roadway Operations, 2017 https://www.trb.org/Publications/Blurbs/164469.aspx
ACRP LRD 42, Legal Implications of Data Collection at Airports, 2021 https://www.trb.org/Main/Blurbs/182059.aspx
Davol, Angus. A new model for airport ground transportation: Transportation network companies at San Francisco International Airport. Journal of Airport Management, Volume 11, Issue 2, 2017, pp 147-153 https://trid.trb.org/view/1460566
Luo, Yile; Kong, Yaoyao; Liang, Yanping; Luo, Xinghua. Analysis of Passengers’ Pace Characteristics of Horizontal Passageway in Airport Landside APM System. 20th COTA International Conference of Transportation Professionals, American Society of Civil Engineers, 2020, pp 3612-3621 https://trid.trb.org/view/1728534
Tan, Zhuoqi; Wu, Jiyun; Zhao, Bingbing; Qin, Jianping. Research for Required Scale of Departure Curbside Parking Based on Travel Time. 20th COTA International Conference of Transportation Professionals, American Society of Civil Engineers, 2020, pp 2338-2348
Ugirumurera, Juliette; Severino, Joseph; Ficenec, Karen; Ge, Yanbo; Wang, Qichao; Williams, Lindy; Chae, Junghoon; Lunacek, Monte; Phillips, Caleb. A modeling framework for designing and evaluating curbside traffic management policies at Dallas-Fort Worth International Airport. Transportation Research Part A: Policy and Practice, Volume 153, Issue 0, 2021, pp 130-150
Sheldon Daisley, City of Phoenix Aviation Department
Shailesh Gongal, Massachusetts Port Authority
Kimberly Howard, Metropolitan Nashville Airport Authority
Margaret Martin, Martin Airport Law, LLC
Lisa Truong Nguyen, Denver International Airport
Jonathan Michael Schneider, Airport Design Consultants, Inc.
First Panel Meeting- April 26, 2022
Comments Due (Email)
Draft Report Delivered
Second Panel Meeting