The National Academies

NCHRP 23-18 [Anticipated]

Incorporating Knowledge Management into DOT Business Practices

  Project Data
Funds: $200,000
Staff Responsibility: Trey Joseph Wadsworth
Fiscal Year: 2020

This project has been tentatively selected and a project statement (request for proposals) is expected to be available on this website. The problem statement below will be the starting point for a panel of experts to develop the project statement.

Knowledge Management is a relatively new practice to most state DOTs. Knowledge management considers the use and connections of people, process, technology and data/information. Like performance management or risk management, it touches many established practices within our state DOTs. However, the relationship to human resource management, information technology, data management, workforce development, learning cultures, and organizational development is poorly understood. Strengthening our understanding of these connections will help state DOTs assess options for KM integration and use the synergy of these program areas to accelerate achievement of organizational goals.
The objective of this project is to develop a document that summarizes the relationships of knowledge management with other common state DOT programs including but not limited to information technology, human resource management, workforce development, learning cultures, and organizational development. Work tasks include:
1.      Conduct a literature review of the connections of knowledge management to other organizational programs common in state DOTs
2.      Conduct targeted interviews with experienced KM public and private practitioners to learn how they have integrated KM.
3.      Identify examples of effective ways to integrate KM into organizational practices.
4.      Develop a draft document and visualization of the connections or these activities.
5.      Identify and interview a select number of individuals to review the document and discuss the findings and usability of the document.
6.      Finalize the document and visualization.
7.      Develop an outreach and engagement plan.
8.      Provide one or more presentations for relevant AASHTO committees and state DOTs.

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