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The National Academies

NCHRP 23-17 [Anticipated]

Assessing and Measuring the Business Value of Knowledge Management

  Project Data
Source: AASHTO Committee on Knowledge Management
Funds: $350,000
Staff Responsibility: Velvet Basemera-Fitzpatrick
Fiscal Year: 2021

This project has been tentatively selected and a project statement (request for proposals) is expected in August 2020. The project statement will be available on this site. The problem statement below will be the starting point for a panel of experts to develop the project statement.

State DOTs use metrics to measure and monitor the effectiveness of activities conducted by their organization. Recently, DOTs are starting to integrate strategic knowledge management practices and are lacking the resources and experience to monitor these new activities. However, organizations in the private sector and federal government have experience with knowledge management and many have established methods and metrics to manage their knowledge management programs.

This research will review knowledge management assessment and measurement methods carried out in the private and public sector, and will provide information to determine the value of the emergent knowledge management practice in state DOTs. Assessing and measuring these practices will support DOTs in capturing the value gained from knowledge management. Value such as increased productivity, reduced costs, institutional knowledge, and greater organizational resilience and agility.

The objective of this research is to create a guidebook for developing knowledge management assessment and measurement methods that are relevant to state DOT business interests and that reflect state DOT knowledge practices. The research will include a literature review that explores the methods for knowledge management assessment and measurement used in the public and private sectors. The literature review will then be used to define knowledge management practices and benchmarks for state DOTs and to subsequently inform the identification and selection of professionals for interviews. Lastly, the study will examine current DOT assessment and measurement methods and their application for use in knowledge management.

The boundaries of this research will not include intellectual property rights.

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