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The National Academies

ACRP Synthesis 11-03/Topic S10-16 [New]

Training Programs for Airport Operations Personnel
[ ACRP 11-03 (Synthesis of Information Related to Airport Practices) ]

  Project Data
Funds: $45,000
Authorization to Begin Work: 10/23/2018 -- estimated
Comments: Persons interested in conducting this research may submit a letter of interest.
Fiscal Year: 2019

 
Tentative Scope
 
Airports are vibrant working atmospheres that challenge airport staff to deliver high quality services to airport users and aviation stakeholders across multiple functional areas. Airport operations personnel are responsible for working in both airside and landside environments, as well as carrying out duties related to airport security and airport emergencies. Many of the activities that airport operations personnel conduct on a regular basis but must be completed in compliance with applicable Federal Aviation Regulations, including Title 14 Code of Federal Regulations (CFR) Part 139 and 49 CFR Part 1542. Many airport operations departments experience higher than average employee turnover when compared to other airport departments. This is primarily due to airport operations personnel pursuing new employment opportunities. As a result, airports require efficient and effective training programs to train new hires on the multitude of activities that are the responsibility of airport operations departments and conducted in heavily regulated working environment.
 
Larger airports with significant human resources and training departments are able to create training programs, either in house or via contract, that are specific to the airport’s unique operational characteristics. Smaller airports generally do not have the training resources to develop airport specific training programs. As a result, smaller airports typically utilize available off-the-shelf training programs that may be customizable to an airport’s specific operations or borrow training programs and materials from other similar sized airports. Small and medium sized airports would benefit from information about the range of training programs available for airport operations staff.
 
The objective of this compilation is to provide a resource that describes the existing successful options for training airport operations personnel with an emphasis on the training of new hires, entry-level staff, and recurrent training. The audience for this resource is airport managers.  Research will document current training practices and programs for airport operations personnel and provide an overview of the different options for training programs. The information gatherer and complied in a concise report should include, but is not limited to: 
  • Training programs and materials available from airport industry stakeholders (Federal Aviation Administration, airport associations, etc.)
  • On the job training (OJT) programs
  • Online training programs that may be available but not widely used by airports.
  • Available training programs that may not be specific to airport operations but are relevant to the activities of airport operations personnel.
This research intends to focus on small and medium sized airports that lack the human resources and training capabilities common at larger airports. Data collection should include a minimum of 10 airports (four medium, three small commercial service, and three small general aviation).
 
Partial Information Sources:
 
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Stambaugh, Hollis; Argabright, Maria; Benaman, Heidi; Cheston, Mike. A Guidebook for Integrating NIMS for Personnel and Resources at Airports. ACRP Report, Issue 103, 2014, 124p https://trid.trb.org/view/1302061
 
Adu, Charles Hanson; Ahlijah, Benjamin Kofi; Otoo, Samuel; Gakpey, Victor Sosu; Mensah Omane, Michael; Otu, Isaac. Rescue and firefighting services: How can you plan for a better service and run an emergency exercise that really tests contingencies?. Journal of Airport Management, Volume 12, Issue 3, 2018, pp 291-302 https://trid.trb.org/view/1530043
 
Birch, Christopher. 'Serve well': San Francisco International Airport's staff engagement approach to providing meaningful, empathy-based service. Journal of Airport Management, Volume 12, Issue 3, 2018, pp 283-290 https://trid.trb.org/view/1530045
 
Zhang, Lian. VR will be the new normal, says IATA : airports, airlines, and other stakeholders recognise the potential of virtual reality for training their staff. IHS Jane's airport review, 2018, page 31 https://trid.trb.org/view/1510693
 
de Gramatica, Martina; Massacci, Fabio; Shim, Woohyun; Turhan, Ugur; Williams, Julian. Agency Problems and Airport Security: Quantitative and Qualitative Evidence on the Impact of Security Training. Risk Analysis, Volume 37, Issue 2, 2017, pp 372-395 https://trid.trb.org/view/1461156
 
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de Gramatica, M., Massacci, F., Shim, W., Turhan, U., & Williams, J. (2017). Agency Problems and Airport Security: Quantitative and Qualitative Evidence on the Impact of Security Training. Risk Analysis, 37(2), 372-395. doi:10.1111/risa.12607 https://www.scopus.com/inward/record.uri?eid=2-s2.0-84963511143&doi=10.1111%2frisa.12607&partnerID=40&md5=b612c543ec510e32398f5cd5b2b4f6d5
 
Littlepage, G. E., Hein, M. B., Moffett, R. G., Craig, P. A., & Georgiou, A. M. (2016). Team Training for Dynamic Cross-Functional Teams in Aviation. Human Factors, 58(8), 1275-1288. doi:10.1177/0018720816665200 https://www.scopus.com/inward/record.uri?eid=2-s2.0-84994475212&doi=10.1177%2f0018720816665200&partnerID=40&md5=3c0401a8655ad01872ff44f95eaad810
 
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Cronin, Candace Blair; et. al. Identifying and Evaluating Airport Workforce Requirements. ACRP Web-Only Document, Issue 28, 2016, 182p.
 
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Persons interested in conducting this research may submit a letter of interest to http://www.trb.org/SynthesisPrograms/ACRPSynthesisNewStudies.aspx.

Topic Panel
TBD
 
TRB Staff
TBD    

Meetings
First meeting: TBD
Teleconference: TBD
Second meeting: TBD

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