The National Academies

ACRP Synthesis 11-03/Topic S07-02 [Final (Synthesis)]

Communication Strategies for Airport Passenger Access and Mobility
[ ACRP 11-03 (Synthesis of Information Related to Airport Practices) ]

  Project Data
Funds: $45,000
Staff Responsibility: Gail R. Staba
Research Agency: Indiana University
Principal Investigator: Dr. Shu Cole
Completion Date: 11/21/2019
Fiscal Year: 2018

Access to relevant, precise, and timely information is crucial for a pleasant experience in air travel. Travelers with cognitive and sensory disabilities, aging travelers, and travelers with limited English proficiency need alternative approaches to those provided for general travelers for accessing and communicating air travel information.

The TRB Airport Cooperative Research Program's ACRP Synthesis 101: Communication Strategies for Airport Passenger Access and Mobility details how airports and airlines are leading the way in developing new and creative services to provide information and thus enhance passenger access and mobility.

Among the report's findings are the following. Airports’ current efforts to improve passenger access and mobility follow three key trends: commitment to seamless customer experience, development of a sense of place at airports, and improvement of efficiency and personalized service using technology such as biometrics, robotics, and artificial intelligence.

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