An anticipatory knowledge (AK) delivery system provides targeted guidance to employees based on their roles, triggered by key milestone events such as onboarding, assignment of first project management responsibility, and passage of new legislation. The AK concept continues to be of great interest to state departments of transportation (DOTs). However, these agencies have not institutionalized AK delivery. Guidelines tailored to state DOTs are needed on how to anticipate what employees need to know at different points in time and deliver that information in an automated, convenient, coordinated, and efficient fashion. These guidelines would identify types and sources of information required for a selected set of DOT roles, processes, and milestones. It would also create model requirements that could be used by state DOTs or their partners to implement an AK system.

The objective of this project is to develop guidelines for state DOTs on implementing an AK delivery system that provides relevant information to employees when they need it. The guidelines will include:

• Identification and documentation of priority roles, business processes, milestones, and events where the AK system would add the most value in a DOT setting;
• Compilation of illustrative information “packets” that the system would distribute in different situations;
• Identification of roles and responsibilities for creating, managing, and supporting a DOT AK system;
• Development of a conceptual data model for an AK system, along with identification of potential linkages to existing information sources in a DOT that could be used to drive information delivery; and
• Development of functional requirements for an AK delivery system that could be used individually or collectively by DOTs to develop and integrate AK delivery system software.