BACKGROUND

Airports with passengers and cargo arriving from international origins provide facilities for their inspection and processing. These inspections are the responsibility of U.S. Customs and Border Protection (CBP) Service and in most cases are conducted within Federal Inspection Service (FIS) facilities.

The combination of strong growth in international travel, evolving technology, heightened customer service expectations, and limited resources suggests a need to consider new approaches to designing FIS facilities and their integration with other terminal elements.

OBJECTIVE

The objective of this project is to conduct an in-person ACRP Insight Event for airport-industry practitioners, relevant stakeholders, and subject matter experts (SMEs) to discuss the key factors related to ensuring that FIS facilities meet the needs of CBP while providing a high level of customer service and to identify future research needs.

STATUS: The Insight Event was held on January 14 and 15, 2025. A Transportation Insights report will be published in the summer 2025.