For users of personal mobility assistive devices, including wheelchairs and scooters, the airport experience can often be challenging and frustrating. A survey conducted by Paralyzed Veterans of America in 2022 found common issues include negotiating check-in, locating an agent for assistance if needed, clearing security, navigating to the gate, and boarding the aircraft. ACRP Research Report 210: Innovative Solutions to Facilitate Accessibility for Airport Travelers with Disabilities (2020) and other research have also identified many of these barriers, but it is unclear if current strategies to address these challenges are successful and if additional ones may be needed.

The objectives of this research are to assess current practices for improving the wheelchair user experience at airports and recommend additional evidence-based approaches.