The National Academies

ACRP 07-22 [Anticipated]

Accommodating Cognitive and Sensory Diversity of Airport Travelers

  Project Data
Funds: $800,000
Staff Responsibility: Joseph D. Navarrete
Comments: In development
Fiscal Year: 2024

This project has been tentatively selected and a project statement (request for proposals) is expected to be available on this website. The problem statement below will be the starting point for a panel of experts to develop the project statement.

As air travel has become more commonplace, airports are seeing that the traditional “one size fits all” approach to designing terminals may not be sufficient to accommodate the cognitive and sensory diversity seen in their customers. Additionally, there has been an increase in the number of travelers with memory loss challenges or mental health issues, including post-traumatic stress disorder. Given the complexity and inherent stress and challenges of air travel, airports need to design and operate their facilities to enhance the experience of these travelers.

The objective of this research is to develop guides and tools to help airports implement design elements, practices, and resources to accommodate the diversity of cognitive, sensory, and life experience of their customers.

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