As air travel has become more commonplace, airports are seeing that the traditional “one size fits all” approach to designing terminals may not be sufficient to accommodate the cognitive and sensory diversity seen in their customers. Additionally, there has been an increase in the number of travelers with memory loss challenges or mental health issues, including post-traumatic stress disorder. Given the complexity and inherent stress and challenges of air travel, airports need to design and operate their facilities to enhance the experience of these travelers.

The objective of this research is to develop guides and tools to help airports implement design elements, practices, and resources to accommodate the diversity of cognitive, sensory, and life experience of their customers.