The National Academies

TCRP Synthesis J-07/Topic SG-20 [Final (Synthesis)]

Performance Metrics in Third Party Contracts for Bus Operations and Maintenance
[ TCRP J-07 (Synthesis of Information Related to Transit Practices) ]

  Project Data
Funds: $45,000
Authorization to Begin Work: 5/7/2021 -- estimated
Staff Responsibility: Mariela Garcia-Colberg
Research Agency: Texas A&M Transportation Institute
Principal Investigator: Michael Walk
Effective Date: 11/16/2021
Completion Date: 6/12/2023
Comments: Research Complete. Published as TCRP Synthesis 171.
Fiscal Year: 2021




The synthesis will document current practices and metrics used to contract out bus operations and maintenance in North America. It will look at all situations where O&M  services are contracted out (i.e. the entire network is contracted out or divisions or sections of the network are contracted out). The synthesis will document the reasons for outsourcing and the metrics used by agencies for evaluating whether to self-operate or contract out bus operations and maintenance in North America.  In addition, the synthesis will ascertain how agencies are holding their third party providers accountable against contractual terms as well as methodologies that agencies use to monitor and oversee contractors. Research has been published as TCRP Synthesis 171.



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