The National Academies

ACRP 01-49 [Completed]

The Evolution of Knowledge Management at Airports

  Project Data
Funds: $350,000
Research Agency: Spy Pond Partners
Principal Investigator: Frances Harrison
Effective Date: 3/12/2021
Completion Date: 11/11/2022

Knowledge Management is the process of capturing, distributing, and effectively putting knowledge into action to increase organizational performance.
Disruptive and continuous changes to the airport industry are occurring, including the rapid introduction of new technology, growing financial constraints, the ongoing retirement and replacement among seasoned experts, and increased workforce mobility. This year, the pandemic not only accelerated these factors, but also decreased in-person interactions. These changes affect the depth of expertise, leadership, and institutional knowledge; the availability of data to support decisions; how information is shared; and the collaboration within and between workgroups.
For various reasons, these changes challenge airports, regardless of size. Airports are having to focus on ways of managing and preserving institutional knowledge, yet little guidance is available for the unique issues airport organizations face.
The objective of this research was to provide guidance in the form of practical approaches and solutions that any airport can use to facilitate active and continuous knowledge management. This guidance shall be easily implementable, applicable to all levels of the organization and addresses: 
  • The Why: a business case for encouraging knowledge management; 
  • The Who: all stakeholders (contributors, curators, and consumers);
  • The What: the different types of airport institutional and practical knowledge;
  • The When: timing of the different phases and processes of knowledge management; and
  • The How: tools and resources to support airport implementation and sustainment.
 Status: The research is complete.  The publication is expected 2nd quarter 2023.



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