Knowledge Management is the process of capturing, distributing, and effectively putting knowledge into action to increase organizational performance.
Disruptive and continuous changes to the airport industry are occurring, including the rapid introduction of new technology, growing financial constraints, the ongoing retirement and replacement among seasoned experts, and increased workforce mobility. This year, the pandemic not only accelerated these factors, but also decreased in-person interactions. These changes affect the depth of expertise, leadership, and institutional knowledge; the availability of data to support decisions; how information is shared; and the collaboration within and between workgroups.
For various reasons, these changes challenge airports, regardless of size. Airports are having to focus on ways of managing and preserving institutional knowledge, yet little guidance is available for the unique issues airport organizations face.
The objective of this research was to provide guidance in the form of practical approaches and solutions that any airport can use to facilitate active and continuous knowledge management.