A strong relationship between crisis management and business continuity is critical to a high-performing enterprise-wide risk management strategy for any organization. It is even more important to businesses in the transportation sector that are involved with critical infrastructure, including airports. The transition between crisis management or emergency management activities to business continuity and the continuation of critical business functions during and after serious incidents is an essential capability of mature and resilient airports. As exemplified by a recent power outage at a large international airport, an incident can generate cascading effects on operations, partner airlines, and, ultimately, revenue. It is important for airports to develop strong business resilience programs by collecting and sharing best practices on this topic, that are based on industry expertise.
The objective of this research is to develop best practices for integrating crisis management and business continuity at airports based on an assessment of the current state of all-hazards crisis management and its relationship to business continuity and business resilience for airports across the United States.