Airport operators are increasingly focused on improving passenger experience, yet their efforts to address a specific issue often are done in an ad-hoc manner. At many airports, the common use solutions currently in place may not be able to deliver the desired functionality, thereby limiting the airport operator's ability to provide the needed level of customer service to its airlines and passengers. ACRP Report 30: Reference Guide on Understanding Common Use at Airports (published in 2010) focused on assisting airports and airlines in understanding and evaluating the business case for integrating common use into their operations. Since that time, however, both the technological solutions and the implementation strategies have changed significantly. For example, a greater focus is now placed making the passenger journey "seamless,” providing new common use options, introducing technology innovations, and adapting to new business models.
The objective of this research is to produce a guidebook for airport common use program development to assist airport operators in the creation of strategic approaches to developing and managing a common use environment.