Prepayment permits transit systems to increase efficiencies by decreasing operating costs, increasing farebox recovery, and reducing boarding times. Nonetheless, cashless prepayment practices can pose challenges to riders who are “unbanked” or “underbanked” or who prefer to use cash.
This study will inform transit executives and board members on the effects of going cashless at point of service to the unbanked population’s access to public transportation. The study will focus on operational, financial, policy and regulatory considerations in no longer accepting cash on board bus or demand response vehicles.
At a minimum the consultant should:
· Review national and international transit systems that do not accept cash at the point of service
· Assess the extent to which the industry has established complete cashless systems or is seriously considering such systems
· Provide information about transit users currently using cash to pay for services
· Identify the overarching policy and regulatory considerations that are involved in the adoption of cashless systems (e.g. ADA, Title VI, etc.)
· Document ways the transit agencies have or propose to accommodate the unbanked as they promote cashless fare systems
Information may be gathered in a number of ways including literature review, a survey on a broad range of transit agencies, interviews and case examples. This information will help decision makers understand the issues associated with the unbanked and eliminating cash payment at point of service. The consultant should also identify gaps in information and areas for future research.
First Panel: October 3, 2019
Teleconference with Contractor: October 17, 2019
Second Panel: TBD
Mallory R. Avis, City of Battle Creek Transit
Jeff Bernstein, New Jersey Transit
Nicholas Eull, Metro Transit (Minneapolis)
Cynthia W. Lister, Milligan & Co.
Brandon Policicchio, Greater Dayton RTA
Lynn Rivers, Arlington County (VA) Department of Environmental Services - Transportation Division
Marc Soto, IntelliRide/Transdev
Meinrad Tabengwa, Gadsden Transportation Services (GTS) City of Gadsden Department of Transportation
Murat Omay, Federal Transit Administration
Sheila Moore, Transportation Research Board