Multimodal payments convergence is a concept that takes many forms such as mobility as a service. It often involves using the same payment media or technology to pay for services on multiple modes of transportation, such as using your toll tag to pay for parking at Amtrak, or using your transit account to pay for a shared bike or scooters. Payments convergence also involves linking payment accounts for multiple modes, such as transit and tolling, or transit and bike share accounts.
In addition, payments convergence involves providing a portal, such as a mobile application, to pay for a trip involving more than one mode of transportation, and payment reciprocity. These types of payments convergence are emerging in many regions in the U.S. and abroad.
This synthesis will document the current state of the practice and use of payment convergence in the U.S and abroad. The document will gather information about the following (not an inclusive list):
· Describe the different types of payment convergence and how transit systems use them.
· Identify potential opportunities, benefits, challenges and issues related to payments convergence.
· Identify strategies, actions, and procurement methods that public and private sector organizations have taken to define, evaluate, develop, implement, and maintain multimodal payment capabilities.
· Identify and describe initiatives such as API integration for multimodal payments convergence and collaboration.
· Describe how transit systems build consensus around payment integration once they identify partner(s) (companies providing ride hailing, bike share, tolling, parking, etc.).
· Describe the ability to offer cross-program incentives across various identified groups such as seniors, students and customers with disabilities (e.g. AARP, AAA, by zip codes).
· Application of multi-modal fare payment integration in the international market place.
In addition, the synthesis should investigate:
· Equity and accessibility
· Data management policies (privacy, security, retention, etc.)
· Identify future trends
Information will be gathered by literature review and a survey of selected geographically diverse, large, medium and small transit agencies. At least five to seven case examples representing different approaches to payment integration will be produced. The final report will also document gaps in knowledge and research needs.
First Panel: October 12, 2018, Washington, DC
Teleconference with Consultant: November 8, 2018
Second Panel: June 3, 2019, Washington, DC
Tonya Anderson, Regional Transportation District
Eric MacCalla, Rohadfox
Tyler Means, Kansas City Area Transportation Authority
Robin Ohara, Los Angeles Metro
Tom Randall, Maryland Transit Administration
Henry Rosen, WSP, Inc.
Mitch Vars, Nice Ride Minnesota
Jason Weinstein, Metropolitan Transportation Commission
Kevin Montgomery, Federal Transit Administration