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The National Academies

NCHRP 20-65/Task 82 [Active]

Issues Associated with Providing Customized, Client-Based Transportation Services
[ NCHRP 20-65 (Research for the AASHTO Standing Committee on Public Transportation) ]

  Project Data
Funds: 149,998
Staff Responsibility: Velvet Fitzpatrick
Research Agency: AECOM
Principal Investigator: Jill Cahoon
Effective Date: 11/7/2019
Completion Date: 5/6/2021

BACKGROUND

Public transportation agencies, specifically the Federal Transit Administration’s Formula Grants for Rural Areas - 5311 and Urbanized Area Formula Grants - 5307, are often asked to provide customized-services aimed at specific client/user groups. Examples include services that meet the needs of the following groups: independent living centers, adult day care facilities, low income workers, public event shuttles, individual employers (employer shuttles), hospital release patients (after hours), Medicaid NEMT, specialized medical treatment facilities (dialysis), and premium senior services.

Determining if these types of services "must" or ‘can" be provided as public transportation has caused significant confusion for service providers and sponsors. In addition, deciding on how to best provide and fund these services with federal and state supported transit funds, especially revenue sources, can be challenging for many reasons.

OBJECTIVE

The purpose of this research is to develop a practical decision support tool (e.g. decision tree) that can be used by DOT’s and their FTA program subrecipients to determine how to respond effectively to the needs of customized transportation services aimed at specific client user groups.

STATUS
 
Active.
 
REPORT
 
Anticipated.


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