One method for measuring success is by the use of performance measures. Performance measures can include a wide range of criteria, which are often targeted at efficiency, effectiveness, safety, and more. State agencies, like many other agencies and businesses, are asked to do more with less staffing and funding, effective tools can assist in measuring success. So, a summary of the performance measures used at the state level throughout the United States could provide insight into the effectiveness, benefits, and challenges associated with them.
The objective of this research is to provide a collection of best practices and a general evaluation of the types of performance measures appropriate for use by state aviation departments.