NCHRP Synthesis 20-05/Topic 49-11 [Final (Synthesis)]
Practice for Online Public Involvement
[ NCHRP 20-05 (Synthesis of Information Related to Highway Practices) ]
| Project Data
|Authorization to Begin Work:
||6/2/2017 -- estimated |
||Tanya M. Zwahlen
TRB’s National Cooperative Highway Research Program (NCHRP) Synthesis 538: Practices for Online Public Involvement summarizes current practices regarding online public participation strategies being used by state departments of transportation (DOTs), as well as explores the effectiveness of using these strategies and tools. Online public participation methods offer agencies the potential for expanded participation and also present new challenges and demand new thinking about the appropriate mix of techniques in a public participation program, communication protocols, staffing and skill requirements, and how best to integrate emerging online engagement tools with traditional face-to-face methods such as public meetings.