The National Academies

TCRP Synthesis J-07/Topic SB-30 [Active (Synthesis)]

Current Practices in Providing Demand-Response Transit
[ TCRP J-07 (Synthesis of Information Related to Transit Practices) ]

  Project Data
Funds: $45,000
Authorization to Begin Work: 6/2/2017 -- estimated
Staff Responsibility: Mariela Garcia-Colberg
Research Agency: University of South Florida
Principal Investigator: Joel M. Volinski
Effective Date: 9/19/2017
Fiscal Year: 2017

Final Scope

Although providing demand-response transit is not new, the emergence of new technology platforms and the ubiquity of smartphone access have made the possibility of new service models of demand-response transit more operationally feasible and offer the potential to enhance customer service. Recently, some providers of transportation services have decided to transform their service delivery models by providing or expanding demand-response service in different ways. Several service models and contracting arrangements have emerged (not an exhaustive list):

Service models
1. Point-to-point travel (scheduled vs. on demand)
2. Trips provided from targeted service area to targeted service areas
3. Trips provided to/from a particular location only to a particular transit center or transit stop

Operating models
1. Agencies that utilize Transportation Network Companies (TNCs) such as Uber or Lyft
2. Agencies that partner with private such as Chariot or not-for-profit transportation companies such as Meals on Wheels
3. Agencies that provide this service
o Directly operating with their own vehicles and/or drivers
o Using a traditional contractor

The goal of this study is to provide an overview of the current state of practice of providers that are utilizing or had utilized the 3rd operating model above. The consultant will gather and examine information including but not limited to the list below:

• ADA, Title VI, and other equity considerations
• Cost and revenues
• Fare policy and payment methods
• Fleet considerations
• Funding
• Implementation process
• Labor considerations
• Management policies and procedures
• Performance metrics
• Service design
• Service history
• Technology

The consultant will conduct a literature review (e.g. agency reports, peer reviewed journal articles, web articles) and a survey covering a broad range of North American transit agencies (size, geographic distribution, customer base, operating environment). The information will be supplemented with sample documents (e.g. contracts, policy and procedures, operating results, analyses, etc.) that will be included in the Appendix. The report will include at least 5 diverse case examples that will gather information on the state-of-the-practice, emphasizing lessons learned, decision making, opportunities and challenges. The consultant will provide a list of potential case examples for panel review and selection. A discussion of gaps of information and suggestions for future research shall also be included in the report. 

TRB Staff
Mariela Garcia-Colberg
Phone: 202-334-2361
Email: mgarciacolberg@nas.edu

Meeting Dates
First Panel: September 19, 2017, Washington, DC
Teleconference with Consultant: October 10, 2017, 2:00 p.m., EST
Second Panel: May 15, 2018, Irvine, CA 

Panel Members
Jameson Auten, Kansas City Area Transportation Authority
Charlotte Frei, DemandTrans Solutions
Hejun Kang, Fairfax County DOT/Transit
Young-Jae Lee, Morgan State University
Patti Post, Patti Post & Associates
Norman C. Schenck, Lake Erie Transit
Jarrett W. Stoltzfus, Foothill Transit
Richie Khanh P. Nguyen, Federal Transit Administration
Rik Opstelten, Federal Transit Administration
Stephen J. Andrle, Transportation Research Board

To create a link to this page, use this URL: http://apps.trb.org/cmsfeed/TRBNetProjectDisplay.asp?ProjectID=4344