The National Academies

TCRP Synthesis J-07/Topic SB-30 [Final (Synthesis)]

Microtransit or General Public Demand-Response Transit Services: State of the Practice
[ TCRP J-07 (Synthesis of Information Related to Transit Practices) ]

  Project Data
Funds: $45,000
Authorization to Begin Work: 6/2/2017 -- estimated
Staff Responsibility: Mariela Garcia-Colberg
Research Agency: Joel M. Volinski
Principal Investigator: Joel M. Volinski
Effective Date: 9/19/2017
Completion Date: 3/28/2019
Fiscal Year: 2017

This synthesis provides an overview of the current state of practice of transit systems that are directly providing microtransit or general public demand response transit with their own vehicles and or drivers, or by using a traditional contractor.  The study, prepared by Joel Volinski, reviews and analyzes the experiences of over 20 transit agencies that have either implemented or planning to implement such services.
The study presents a literature review and results of a survey of twenty –two transit agencies that have current experiences with microtransit. Case examples of five transit systems are provided; these present an in-depth analysis of the processes and considerations, challenges, lessons learned and keys to success. The needs for future research is also discussed in the report.
This synthesis will provide useful information to policy makers and managers of transit agencies. The report will be of particular interest to transit agency personnel engaged in planning, marketing, operations, customer service, community relations, administrative services, procurement, labor relations, and information technology services. It should also be of interest to communities that currently don’t receive any public transit services but are considering doing so, whether it would be provided by the nearest public transit agency or by establishing such service through a direct contract with a private provider. The members of the topic panel are acknowledged below. This synthesis is an immediatelu useful document that records the practices that were acceptable within the limitations of the knowledge available at the time of its preparation.
TRB Staff
Mariela Garcia-Colberg
Phone: 202-334-2361
Email: mgarciacolberg@nas.edu

Meeting Dates
First Panel: September 19, 2017, Washington, DC
Teleconference with Consultant: October 10, 2017, 2:00 p.m., EST
Second Panel: May 15, 2018, Irvine, CA 

Panel Members
Jameson Auten, Kansas City Area Transportation Authority
Charlotte Frei, DemandTrans Solutions
Hejun Kang, Fairfax County DOT/Transit
Young-Jae Lee, Morgan State University
Patti Post, Patti Post & Associates
Norman C. Schenck, Lake Erie Transit
Jarrett W. Stoltzfus, Foothill Transit
Richie Khanh P. Nguyen, Federal Transit Administration
Rik Opstelten, Federal Transit Administration
Stephen J. Andrle, Transportation Research Board

This report has been published as TCRP Synthesis 141: Microtransit or General Public Demand–Response Transit Services: State of the Practice.

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