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The National Academies

TCRP Synthesis J-07/Topic SA-43 [Active (Synthesis)]

Transit Service Delivery Evaluation Standards
[ TCRP J-07 (Synthesis of Information Related to Transit Practices) ]

  Project Data
Funds: $45,000
Authorization to Begin Work: 6/2/2017 -- estimated
Staff Responsibility: Mariela Garcia-Colberg
Research Agency: Dan Boyle & Associates, Inc.
Principal Investigator: Dan Boyle
Effective Date: 9/12/2017
Fiscal Year: 2017

Final Scope

The goal of this study is to provide an overview of the purpose, use and application of performance measures, service evaluation standards and data collection methods at North American transit agencies. The report should explore common themes and common practices among agencies of different sizes, geographic locations and modes. Examples of these themes and practices may include reliability, passenger experience, efficiency, cost, and others identified by current or prior research. The expectation is that the consultant will look at how these metrics are used throughout all levels of the organization to determine service delivery. The scope of the review should include a variety of transit modes, such as demand-responsive transit, bus rapid transit and rail.

Information will be gathered by a literature review (e.g. agency reports, peer reviewed journal articles) and a survey on a broad range of at least 50 North American transit systems. The survey shall identify the performance measures they use to evaluate service, the definitions of those measures, and the standards based on those measures that are used to flag issues and inform decision-making. The report should include in-depth analysis of the following current practices:

a. performance measures without automated data;
b. performance measures with automated data;
c. prioritizing between performance measures;
d. deciding what their evaluation standards should be

The analysis should emphasize lessons learned, challenges, and gaps. The needs for future research should also be discussed.


Information Sources:
• TRB Committee on Transit Capacity and Quality of Service
• TCRP Synthesis 10: Bus Route Evaluation Standards (Howard Benn, 1995)
• Transit Capacity and Quality of Service Manual
• Bus Service Evaluation Methods: A Review ( USDOT 1984)
• TCRP Report 88: A Guidebook on Developing a Transit-Performance Measurement System
• TCRP Report 141: A Methodology for Performance Measurement and Peer Comparison in the Transit Industry.
• TCRP Report 113: Using Archived AVL- APC data to improve transit performance and management 

 

TRB Staff
Mariela Garcia-Colberg
Phone: 202-334-2361
Email: mgarciacolberg@nas.edu

Meeting Dates
First Panel: September 12, 2017, Washington, DC
Teleconference with Consultant: October 2, 2017, 1:00 p.m., EST
Second Panel: May 21, 2018, Washington, DC

Topic Panel
Carrie Butler, Lextran
Eleni Christofa, University of Massachusetts at Amherst
Dion Graham Sr., TriMet
Robert Guptill, Massachusetts Bay Transportation Authority
William. Jones, Arlington County Transit Bureau
Laura M. Minns, WSP/Parsons Brinkerhoff
Joseph Raquel, Foothill Transit
Mark G. Bathrick, FTA Office of Program Management
Maggie Schilling, Federal Transit Administration
Stephen J. Andrle, Transportation Research Board

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