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SHRP 2 L01 [Completed]
Integrating Business Processes to Improve Reliability
| Project Data |
| Funds: |
$397,789 |
| Research Agency: |
Kimley-Horn and Associates, Inc. |
| Principal Investigator: |
Lisa Burgess |
| Effective Date: |
2/25/2008 |
| Completion Date: |
12/31/2009 |
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Project snapshot. More details below.
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Products
(Project Number)
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Impact on Practice
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Product Status
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INTEGRATING BUSINESS PROCESSES TO IMPROVE RELIABILITY (L01)
A guide to help transportation agency managers assess, develop, and integrate key business processes to improve travel time reliability.
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Effective traffic management and operations are the result of a number of different business processes working together. This step-by-step guide to integrating processes at both operations and program levels helps transportation managers identify and leverage new efficiencies that improve the reliability of the network and conditions for its users, ultimately reducing delays and improving safety.
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Staff Responsibility: David Plazak
The SHRP 2 Reliability research seeks to reduce nonrecurring congestion by focusing on ways to mitigate the effects of incidents, weather, work zones, special events, traffic control devices, fluctuations in demand, and bottlenecks.
The objective of this project was to identify and report on successful practices that integrate business processes to improve travel time reliability.
These businesses processes concern operations and related activities that directly or indirectly affect operations in a significant manner. Integration may refer to tying together certain steps of a specific business process and/or integrating more than one business process, such as the actions to address the flooding of a highway and actions taken to provide traveler information regarding congestion and unsafe road conditions. The research also addresses strategies that integrate business processes concerning the seven major sources of unreliability that affect nonrecurrent congestion listed above.
Project L01 inferred from a series of case studies how various business processes contributed to improving travel time reliability and the extent the business processes informed one another. The contractor conducted a series of case studies and a workshop to test the approach to be set out in guidance for operations managers and other transportation practitioners. The case studies mainly concerned domestic projects, but also addressed an element of Active Traffic Management in Europe. A key portion of the project was to identify a methodology for documenting business processes that could be adapted to evaluating various series of step-by-step actions and decisions that affect travel time reliability. This research resulted in a Guidance document and a Final Report
Status: The project is complete.
Product Availability: SHRP 2 Report S2-L01-RR-1: Integrating Business Processes to Improve Travel Time Reliability is available as an Adobe PDF, in hardcopy through the TRB bookstore, and as an e-book through Google and iTunes. SHRP 2 Report S2-L01-RR-2: Guide to Integrating Business Processes to Improve Travel Time Reliability is available as an Adobe PDF and in hardcopy through the TRB bookstore.
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