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The National Academies

NCHRP Synthesis 20-05/Topic 26-09 [Final (Synthesis)]

Evaluating and Measuring the Effectiveness of Training
[ NCHRP 20-05 (Synthesis of Information Related to Highway Practices) ]

  Project Data

This synthesis will be of interest to transportation agency administrators, especially human resources development managers and training personnel, as well as to the client staff and functional area managers who are responsible for maintaining and improving the level of productivity and quality control within the agency. It will also be of interest to consultants and other organizations that develop training programs for transportation agencies. It presents basic information on the subject of training evaluation and describes examples of practice in several transportation agencies. The overall process for analyzing needs for training, the current evaluation models or processes, and techniques for measuring the results of training are presented. This report of the Transportation Research Board presents discussions of several models and techniques used both within the transportation agencies and in other business settings for evaluating and measuring the effectiveness of training to both the individual and the agency affected. It describes the process of multilevel evaluation measures that begins with a needs analysis to determine desired outcomes of the training. This becomes more important as the training practice has evolved from the typical lecture style to more interactive participation.  The report for this topic can be purchased at http://www.trb.org/news/blurb_detail.asp?id=3309

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