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The National Academies

TCRP Synthesis J-07/Topic SB-14 [Final (Synthesis)]

Methods of Ridership Communication
[ TCRP J-07 (Synthesis of Information Related to Transit Practices) ]

  Project Data
Funds: 30000
Staff Responsibility: Donna L. Vlasak
Effective Date: 11/1/2005
Completion Date: 12/1/2006
Fiscal Year: 0

TRB’s Transit Cooperative Research Program (TCRP) Synthesis 68: Methods of Rider Communication examines methods of communicating with transit customers in a variety of situations. The report explores the state of the practice in transit agency communications with customers, investigates how transit agencies determine the effectiveness of their communications activities, and reviews lessons learned in developing communications programs and communicating by electronic means. 

This report is published at http://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_syn_68.pdf

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