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The National Academies

TCRP Synthesis J-07/Topic SB-07 [Final (Synthesis)]

Customer-Focused Transit
[ TCRP J-07 (Synthesis of Information Related to Transit Practices) ]

  Project Data
Funds: 25000
Staff Responsibility: Donna L. Vlasak
Effective Date: 1/1/2001
Completion Date: 11/5/2002
Fiscal Year: 2000

Transit Cooperative Research Program
TCRP Project J-7

Synthesis of Transit Practice 45
Customer-Focused Transit

TRB's Transit Cooperative Research Program (TCRP) Synthesis 45, Customer-Focused Transit, documents the experiences of selected public transportation agencies in developing and implementing customer-service programs by examining the effectiveness of certain customer-focused activities.  This topic is published at http://www.trb.org/news/blurb_detail.asp?id=1039

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