TRB’s Transit Cooperative Research Program (TCRP) Synthesis 57: Computer-Aided Scheduling and Dispatch in Demand-Responsive Transit Services explores the experiences of selected transit agencies, four contract service providers, and four software vendors, focusing on current practice, successful implementation of computer-aided scheduling and dispatch (CASD) systems, and impediments to success. The report summarizes the state-of-the-practice experiences of a selected group of transit agencies about the implementation and use of CASD systems employed to provide Americans with Disabilities Act and other DRT services. In addition, it identifies much of the past and ongoing research pertaining to the topic.

This report is published at https://www.trb.org/news/blurb_detail.asp?id=4553