Summary

Chapter 1 Introduction

Chapter 2 Capabilities Assessment

Chapter 3 Preparedness

3.A Planning

3.A.1 Resource Capabilities Assessment

3.A.2 Emergency Support Function 1 (ESF-1) Coordination

3.A.3 Interagency Coordination

3.A.4 Essential Material Supply

3.A.5 Duplication of Emergency Service Obligations

3.A.6 Safety, Security, and Emergency Preparedness Plans

3.A.7 Surge Capacity

3.A.8 Contracted Paratransit Services

3.B Training

3.B.1 National Incident Management System/Incident Command System

3.B.2 Emergency Preparedness Training

3.B.3 Personal and Family Preparedness

3.C Exercises

3.C.1 Discussion-Based Exercises

3.C.2 Operational Exercises

3.C.3 Inclusion of People with Access and Functional Needs

Chapter 4 Prevention

4.A Risk Assessment

4.A.1 Threat and Vulnerability Assessment

4.A.2 Interagency Risk-Related Communication

4.B Liability Management

4.B.1 Insurance Limitations

4.B.2 Memoranda of Understanding and Mutual Aid Agreements

4.C Education and Outreach

4.C.1 Customer Preparedness

4.C.2 Adaptive Equipment

Chapter 5 Response

5.A Communication

5.A.1 Interoperability

5.A.2 Emergency Communications

5.B Coordination

5.B.1 Emergency Operations Center

5.B.2 Departmental Emergency Operations Center

5.B.3 Staging and Pre-positioning

5.C Operations

5.C.1 Service Continuity

5.C.2 Emergency Dispatching

5.C.3 Individuals Needing Evacuation Assistance

5.C.4 Mobilization

5.C.5 Pets

Chapter 6 Recovery

6.A Reconstitution

6.A.1 Essential Life-Support Services

6.A.2 Restoring Service

6.B Reentry

6.C Post-Disaster Service Assessment

6.D Restitution

6.D.1 Post-Crisis Counseling

6.D.2 Documenting Damage

6.D.3 Reimbursement

Appendix Glossary and Acronyms