TRB’s Transit Cooperative Research Program (TCRP) Synthesis 71: Paratransit Manager's Skills, Qualifications, and Needs examines current requirements for being a paratransit manager and actual experiences of current paratransit managers in their positions.  The synthesis is designed to help enhance the paratransit management profession and paratransit service delivery. A copy of this report can be found at https://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_syn_71.pdf